Shipping & Returns Policy

Order Processing

Orders for pads, straps, fins, and grab handles are usually processed and dispatched within 1 business day. In rare cases please allow up to 3 business days. You'll receive an email as soon as your order is on its way.

Please note: nomadkiteboarding.com does not offer services or products to countries currently sanctioned by Germany.

Shipping Rates & Delivery Time

Orders are shipped with GLS or DHL. Shipping fees and delivery times vary by destination country, and are calculated and shown at checkout or detailed on your invoice by email.

International Shipping Rates

Shipping rates are calculated at the time of ordering. Nomad Kiteboarding works with GLS, DHL, and FedEx. If you'd prefer to arrange your own shipping agent, we're happy to package your order and have it ready for pickup — just get in touch before you order so we can tailor the best shipping option to your location.

info@nomadkiteboarding.com  ·  WhatsApp +49 151 62653946

Import Duties, Customs & Taxes

International orders may be subject to import duties and taxes (including VAT), applied once your shipment reaches its destination country. These charges are the customer's responsibility. We'd recommend checking with your local customs authority to understand what applies in your country.

Payment Confirmation

You'll receive an email confirming payment once your order is completed online. Note that multiple transactions can sometimes appear as separate postings on your card statement.

Complaints, Refunds, Returns & Exchanges

If you're not happy with your purchase, you have 14 days from the purchase date to request a return or exchange, plus a further 14 days to send the unused item back in its original packaging for a full refund.

For any complaint, refund, return, or exchange, contact info@nomadkiteboarding.com — expect a reply within 3 business days.

Postage isn't refunded on unwanted items or orders placed in error, and items must come back in their original, unused condition with packaging intact — we reserve the right to refuse returns that don't meet this standard.

Return shipping is at your own cost and risk. Products remain your responsibility until they reach us, so please send returns in their original packaging.